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How We Work

This section documents our processes, workflows, and ways of working together effectively.

Core Processes

Our Work Philosophy

Principles

  1. Async First - Default to asynchronous communication
  2. Document Everything - If it's not written down, it didn't happen
  3. Iterate Quickly - Ship small, ship often
  4. Feedback Culture - Give and receive feedback regularly
  5. Trust by Default - Assume positive intent

Communication

Channels

Type Tool When to Use
Urgent Phone/Slack DM Needs response < 1 hour
Quick Question Slack Needs response same day
Discussion Slack Thread Collaborative conversation
Updates Email/Notion FYI, no response needed
Deep Work Do Not Disturb Focus time, no interruptions

Response Times

  • Slack: Within 4 hours during work hours
  • Email: Within 24 hours
  • PR Reviews: Within 1 business day
  • Meeting Invites: Accept/decline within 24 hours

Work Schedule

Core Hours

  • 10am - 3pm (your timezone) - Available for meetings
  • Outside core hours - Flexible, async work

Focus Time

  • Block calendar for deep work
  • Set Slack status to "Focus"
  • No meetings Wednesday afternoons

Project Management

How We Plan

  1. Quarterly - OKRs and roadmap
  2. Monthly - Review and adjust
  3. Bi-weekly - Sprint planning
  4. Daily - Standups (async or sync)

How We Track

  • Tasks: Jira/Linear/Notion
  • Docs: This repository
  • Code: GitHub
  • Designs: Figma

Team Rituals

Regular Meetings

  • Monday: Week kickoff (30 min)
  • Wednesday: Team sync (45 min)
  • Friday: Demo day (1 hour)

Quarterly Events

  • Planning: 2-day offsite
  • Retrospective: What worked, what didn't
  • Celebration: Recognize achievements

Decision Making

We use different approaches based on impact:

Impact Who Decides Process
Low Individual Just do it
Medium Team Lead Consult team, then decide
High Team Discuss and consensus
Critical Leadership RFC process required

Feedback & Reviews

Continuous Feedback

  • Regular 1:1s with manager
  • Peer feedback in PRs
  • Team retrospectives

Formal Reviews

  • Quarterly check-ins
  • Annual performance review
  • 360 feedback process

Remote Work

Best Practices

  • Camera on for important meetings
  • Mute when not speaking
  • Document meeting outcomes
  • Record for those who can't attend
  • Time zones - be mindful

Tools

  • Video: Zoom/Google Meet
  • Whiteboard: Miro/FigJam
  • Async Video: Loom
  • Virtual Office: Gather/Discord

Onboarding New Team Members

  1. Assign a buddy
  2. Create onboarding checklist
  3. Schedule intro meetings
  4. Share documentation
  5. First project within week 1
  6. 30-day check-in

Continuous Improvement

How We Improve

  • Weekly team retrospectives
  • Monthly process reviews
  • Quarterly surveys
  • Annual planning

Suggesting Changes

  1. Discuss in team meeting
  2. Document proposal
  3. Trial for 2 weeks
  4. Evaluate and decide
  5. Update documentation

Resources

Questions?

  • Process questions: #operations on Slack
  • Suggestions: #process-improvements
  • Urgent: Contact your manager

Remember: These processes serve us, not the other way around. If something isn't working, let's fix it! 🔧